I had to buy a new washer (the other one started leaking after only seven years and "repair" is usually a scam that involves overcharging to the point that's far more expensive than worth it). I have a bad back, had to have delivery and take-away of the old machine. Saw Home Depot offering free rebate on delivery and a gift card if you spend a certain minimum (a nice trick in itself because the minimum you end up being able to spend is well over the stated minimum).
Now, I'm aware of the rebate scam, so I asked the salesman, first thing, does Home Depot do the rebates or do they go through a third-party rebate processor? He said they do it themselves. So, I went for it, ensuring that I had complete instructions for qualifying for the rebate and collecting every last bit of nauseating documentation to mail in, two copies, by the way, to two different departments at the same address, with different forms attached to each -- one for the rebate and one for the gift card.
Last time I tried to collect a rebate, despite precise documentation and close oversight by a salesperson to ensure I had everything correct, I ended up getting a postcard a month later, with incredibly tiny print, saying I didn't qualify because of an "invalid receipt." There was no information about recourse and no identification of the rebate processor. Great. I had to let it go.
This time, conveniently just two business days after expiry of my offer, I received email from Home Depot's rebate processing center with the mendacious claim that I don't qualify because I didn't spend the minimum. I actually spent 5% more than their minimum, and that couldn't have been mistaken. This is tactic #1 -- fortunately, they provided a customer service page with a form that allowed me to upload an image file of my invoice. They're clearly hoping that most customers are unable to accomplish that. Can't wait to see what happens next. The gift card is "in process" -- can't wait to see if they make the same "mistake" as the rebate department.
Here's a good article that tells you how they operate, but doesn't go far enough. Yes, the rebate processors deliberately make it difficult for you to collect, but they also lie by making false claims of misfiling. So, keep copies of your paperwork!
http://www(dot)usatoday.com/news/washington/2006-01-02-rebate-scams_x.htm
Now, I'm aware of the rebate scam, so I asked the salesman, first thing, does Home Depot do the rebates or do they go through a third-party rebate processor? He said they do it themselves. So, I went for it, ensuring that I had complete instructions for qualifying for the rebate and collecting every last bit of nauseating documentation to mail in, two copies, by the way, to two different departments at the same address, with different forms attached to each -- one for the rebate and one for the gift card.
Last time I tried to collect a rebate, despite precise documentation and close oversight by a salesperson to ensure I had everything correct, I ended up getting a postcard a month later, with incredibly tiny print, saying I didn't qualify because of an "invalid receipt." There was no information about recourse and no identification of the rebate processor. Great. I had to let it go.
This time, conveniently just two business days after expiry of my offer, I received email from Home Depot's rebate processing center with the mendacious claim that I don't qualify because I didn't spend the minimum. I actually spent 5% more than their minimum, and that couldn't have been mistaken. This is tactic #1 -- fortunately, they provided a customer service page with a form that allowed me to upload an image file of my invoice. They're clearly hoping that most customers are unable to accomplish that. Can't wait to see what happens next. The gift card is "in process" -- can't wait to see if they make the same "mistake" as the rebate department.
Here's a good article that tells you how they operate, but doesn't go far enough. Yes, the rebate processors deliberately make it difficult for you to collect, but they also lie by making false claims of misfiling. So, keep copies of your paperwork!
http://www(dot)usatoday.com/news/washington/2006-01-02-rebate-scams_x.htm