Help with Subscription failure

[OCKHAM]

The card I used was being updated and I didn't realize it until I got the message from World Pay telling me my card had failed. I then found the new card laying within reaching distance. duh...

I need to give someone a new exp date and possibly code for the back of the card.

Is there a way to fix this easy?

Here is the agreement ID. 5250505

If you give me a safe email to send the info it, I will be happy to send it. I went to the
World Pay site and there doesn't seem to be a way to fix this.

 

[GRiM]

I had the same 'problem' as you are having. I just removed my faulty payment settings at the worldpay site and made a new one, It was very easy.
I think there is a link in your confirmation email. Otherwise you can request a password with your email-adress.


http://www.worldpay.com/shopper/index.php?page=recurring

 

[Joe]

The card I used was being updated and I didn't realize it until I got the message from World Pay telling me my card had failed. I then found the new card laying within reaching distance. duh...

I need to give someone a new exp date and possibly code for the back of the card.

Is there a way to fix this easy?

Here is the agreement ID. 5250505

If you give me a safe email to send the info it, I will be happy to send it. I went to the
World Pay site and there doesn't seem to be a way to fix this.

Hi Ockham, since the card failed the payment did not go through. So you can just resubmit with the new details

let me know privately if there is a problem

Joe

 

[OCKHAM]

It's fixed.

Should resubmit the charge now, Grim was correct, there was a link.

These platforms are always a little strange when you unfamiliar with them. It does seem easier than Paypal.