Thanks for your time writing that.
Why ask them if you can figure the answer out for yourself? It just requires you put all the information you've found from your research into answers. Otherwise, why do research at all? What answers have you found so far?
The next question will becomes: "How do I deal with it?"
The point is, you don't need to ask the Cs this, if you can figure out how the problem occured, as well as well as what to do about it for yourself. Even some members of the