Mr. Premise said:
Like, for example, I don't like to shop but clerks at stores are trained to ask, "How's you day going, Sir?" And I answer "Going well, how's yours?" For some reason that makes me think about the bigger picture, that my complaints are trivial. Bottom line, though, if something really bad was going on for me that day, the clerk doesn't want to know and I wouldn't really want to get into it.
There are exceptions. ;) This discussion is interesting to me because I recently became a store clerk (my first job). It was simply the job that had an opening as I was searching. It seems to me that one of the main advantages of this position is that I meet people of all kinds and in all kinds of states constantly, so it seems a great opportunity for observing the self and others, self-remembering, practicing/learning external consideration and strategic enclosure, basically learning on a practical level how to interact with people. Much like what happyliza said about cities.
In school and after, I was usually somewhat of an outcast or withdrawn, so I've taken this job as an interesting challenge and opportunity to develop social skills I may not have had the chance to before, as well as learn about people and myself when the situation grants it.
I was trained just as you say. "Hello, how are you today, sir/mam." Or variations on this. To which the most common reply is, "Good./Pretty good. (How are you?)" Some say, "I can't complain." Some say their day is NOT going well, and I may ask about it if the circumstances seem right. Some reply with, "Old." with or without humor. Some say they are tired (that's a relatively common one, and often they say they just got off work). Some enthusiastically say they are doing "great!" or "very well, sir!" A few give a bit more of a "personalized" reply, which actually gives a little tidbit about their day, or maybe their thoughts on the weather, or really anything at all.
Anyway, the question of how to best behave in these exchanges is an important one for me. So far, I mostly try to keep to the conventions, but put out a little extra effort to connect if the opportunity arises. Making humor from my occasional mistakes, making a kind of neutral comment about something that happens or the weather. If someone is buying for a birthday I may make a comment like, "Looks like someone's having a party!" (One lady bought only graham crackers, marshmallows, and chocolate bars - s'mores ingredients - so I said, "I know where this is going!" and she grinned and said, "Yup!") When I check out children I try to treat them respectfully, using the terms "sir" or "miss", and avoid ways of talking or behaving that might suggest a "superior" attitude as children often deal with.
If they volunteer their name I try to remember it and use it if I see them again. Same with other details about them, although it's hard for me to remember faces sometimes when I've only met someone once. Self-remembering and paying specific attention to what their unique features are helps. This is all a challenge as the line is always moving.
So I guess I'm interested to hear if someone's day is going badly, if they're interested to tell it. As long as it doesn't hold up the line. ;)
obyvatel said:
happyliza said:
It is a genuine way of breaking the ice, though for some it may be a bit intrusive and they can say so, however very few people genuinely ask about peoples feelings yet this is our common denominator. Yes, there are other floodgates you may commonly open this way. That is that most people just love to talk about their ailments, problems etc BUT they are still opening up to you. This can eventually build on trust. Which can lead to the chance to really get to know someone by asking open ended questions and listening intently.
I came across this recently - suppose someone you know has been promoted at work or come into some good fortune. You say "congratulations" - then what do you say? Standard responses include
"I am happy for you"
" No one deserved it more than you"
"That is great news"
............
None of these responses are bad - but they all come from an assumption of what I would possibly think/feel if I were in the position of the other person - which is what empathy is basically about. Samuel Colbert of UCLA says however that there is a "right response" in this situation which is to ask
"what does it mean for you?"
There can be situations where a promotion at work may not be the happiest thing to happen to a person. It could mean more responsibilities, more hours at work etc - and all this may not be in keeping with the priorities of the person who has struck the "good fortune". So the open ended question that Colbert suggests is quite appropriate imo.
I think we could "empathize" too fast, too automatically at times - and taking a step back and asking open ended questions is a good way to understand where the other person is coming from. Then we are closer to practicing external consideration.
That is very interesting. I've wondered about this: some conventional expressions like this make assumptions about the other person.
I'm not sure that empathy is about assumptions, though. Maybe to a certain degree, but there is an important aspect of information transfer - communication. It seems to me it is purely internal considering to assume the other would feel as you might about an event, and no information about the other is required to make this assumption. It is easy.
On the other hand, if you read the information present in
how they convey the news to you, combined with the context of what you know about this person, THEN you may be able to empathize, but only if you have read the information correctly. So if you fail to mirror the actual feeling of the other, empathy has failed, and you may behave inconsiderately or mistakenly. At least this is my understanding. So to one person you might ask, "Are you worried?" because they slouched subtly when they said it or had a lack of enthusiasm to their voice, to another you might say, "Good news! I know you've been looking forward to this for a long time." because you know that it is a position they have been working toward ever since they joined the company. I suppose the assumption comes in when one decides that their interpretation is accurate and acts on it.
So maybe when empathy functions correctly you can say something appropriate to the situation, but asking "What does it mean to you?" allows for the fact that your "reading instrument" may have some error to it. If they then confirm what your feelings were telling you, then you can continue conversation along those lines if appropriate. OSIT.