I ordered 200 capsules of Ivermectin and 100 capsules of HCQ from Serena at Alibaba for 180.00 USD on Jan.30. It was shipped FedEx International Air, so all packages into Canada have to go through the main Memphis hub first. I tracked the package and it sat "clearing" customs in Memphis for more than 2 weeks. Serena did email me first asking if I received the package, which I hadn't. She thought it may be a customs issue, so I called the regular FedEx number and talked to customer service.
The customer service person wasn't sure if the package was in Memphis or Winnipeg as their system showed conflicting information. They took down my info and said they'd get back to me in 24 hours. They did and told me they couldn't give me any further information except that it was being held. In logistics, this is a non-answer, by the way, and not acceptable. I asked if it was customs, FDA or some other agency. The rep didn't know. My job for the past twenty years has been cross-border logistics and trucking - and I've never had an answer like this.
I requested that FedEx "Open a Trace" which you can do with UPS, FedEx, DHL or any similar company. Once you officially open a trace, they provide you with a file number and it gets pushed up the management ladder and doesn't go away until someone higher up closes the file with a resolution.
The next night (I'm in the same time zone as Memphis, so this is unusual) I get a call from a manager in Memphis and not a customer service rep. Her voice is rather serious and after identifying herself she asks, "Do you have time to talk?". Um, no one talks like this in our business. You just give the info and get off the phone. She explains that the package is lost. Then pauses and says, "Do you have any questions?" I said no, but she stayed on the line like she wanted me to.
That was the weirdest conversation I've had with Fed Ex or UPS in the hundreds of phone calls I've had with them over the years.
I explained it all to Serena, and she also replied that it was a very strange case that she hadn't encountered recently. I offered to reduce the order and just send her a new payment for the Ivermectin. Instead she offered to send 100 capsules of each at no charge. She sent it FedEx March.8 and I received it today. The package had been opened and gone through thoroughly and then resealed with U.S. Customs Border Protection tape. But it did get here. Serena was very helpful and worked patiently to help solve the problem.
Now I just have to figure out which capsules are which