Of course, the system and bureaucracy are not sensitive and careful according to their internal laws. So while working on another bureaucratic job I tried to have a little more human approach to people. A little personal, without distance, to be understandable in expression and to joke whenever possible. Simple humor helps a lot in such situations. People accustomed to the arrogance of the administration react very positively to the first signs of "humanity" in the approach. It was my strategy, to make my job easier (there was less quarreling and tension in the office) and to help the client. I was looking for a win win situation.
What I have learned from people, according to Gurdjieff, they have a developed essence but no developed personality (lack of education and culture) is that they very often say most kindly: "Listen son, I don't understand anything in these 'paper works'. Please help and do all you can. " People with such an attitude would finish the job quickly and with minimal energy consumption. I have noticed that once the tactics of the "ignorant peasant" were carried out consciously and deliberately and that it brought success.
I woke up this morning thinking about the 80 year old woman you mentioned in your earlier post. Yesterday, whilst writing my quick response (low battery on my device) I had been wondering how on earth this woman has managed to get through life?!! It’s quite gobsmacking to me, given how society / technology has transformed so quickly, and especially considering that she lost her husband and son, whom I assume she may have relied heavily on for support on many levels (or other relations/neighbours who may no longer be around). I wondered how she has coped since then and considered the amount of stress she would have experienced over a long period of time, even over the smallest of things... for someone elderly to be living (alone?) on so little money has a deeply debilitating effect on your wellbeing, without the added stress of not being able to read your mail, interact with government agencies for pensions, etc. I just cannot fathom how she has coped. Perhaps she had friends/neighbours that helped her in the past.
I did wonder while reading your post if there were some tactics being used consciously/unconsciously by her, to support her plea for help. You made reference to people who use the
‘ignorant peasant’ approach to get assistance and I had a feeling that this was a part of the ‘frequency’ of her request for help - as she emphasised to you several times she could not read / reasons justifying this. I didn’t get the impression she was asking if you knew of anyone who could help her learn to read. Hence my comment that if she was genuinely interested in learning to read (which I see as a way to improve her circumstances and broaden her interior / exterior world) she might
actively seek some help... and then I found myself wondering,
but would she?? What is there to motivate her, if nothing has before? Is she now feeling too broken, forsaken, forgotten... ‘too old’... does she see no point? I wondered, can she write her name? The name of her son? Does she know the shape of the word ‘love’. Does anyone hug her? Or ask if she is ok or needs help? Has she become ‘invisible’ to the world? (Apparently she has, generally speaking, when it comes to government departments!) How does she cope with information regarding the Covid debacle or even gain access to what she needs due to restrictions? Obviously I know very little about her whole life path and choices she has made, but in some ways it felt to me that you, AzarHyun, in that interaction with her, were bearing a great part of the weight and reality of her situation, because her problems have magnified to a point where she is overwhelmed and is struggling to help herself... and that is a
lot of weight to hold in those moments.
I love that you said you would do ‘all in your power’ to help her.
And that is all you can do. I also delighted to know of your ‘humanitarian approach’ in your role and your gift for weaving humour into your interactions with others. Sounds as though you are a bit of a rare creature in your job. I can imagine your role would be quite draining at times,
for many reasons, but it’s great to know you have a supportive knowledge base / awareness to help you to ‘dance the dance’ as you interact mindfully with others.
I could not help but notice the
irony of how incredibly different the life of your own grandmother has been, as opposed to the polar opposite of the 80 year old woman you are currently helping, through your work.
It’s almost as if these two women, neither of whom read, are living in completely ‘different worlds’ that in some ways run congruent to one another. If not different worlds, then it most certainly seems that they have both created very different ‘realities’ for themselves.
A powerful reminder to us all.
