Complaint substantiated — section 13
53.1 If at the conclusion of an inquiry the member or panel conducting the inquiry finds that a complaint relating to a discriminatory practice described in section 13 is substantiated, the member or panel may make one or more of only the following orders against the person found to be engaging or to have engaged in the discriminatory practice:
(a) an order to cease the discriminatory practice and take measures, in consultation with the Commission on the general purposes of the measures, to redress the practice or to prevent the same or a similar practice from recurring;
(b) an order to pay compensation of not more than $20,000 to any victim personally identified in the communication that constituted the discriminatory practice, for any pain and suffering that the victim experienced as a result of that discriminatory practice, so long as that person created or developed, in whole or in part, the hate speech indicated in the complaint;
(c) an order to pay a penalty of not more than $50,000 to the Receiver General if the member or panel considers it appropriate having regard to the nature, circumstances, extent and gravity of the discriminatory practice, the wilfulness or intent of the person who is engaging or has engaged in the discriminatory practice, any prior discriminatory practices that the person has engaged in and the person’s ability to pay the penalty.