Re: Narcissists @ Work: How to Deal with Arrogant, Controlling, Manipulative Bullies
I want to start by thanking you Lauranimal for resurrecting this thread, and pardon the length of this post but I had to give some background.
A few months ago I wrote about me getting a new job
here. Well actually some things happened since then and I ended up leaving that job for another one (Blockbuster) where I actually used to work several years ago (at another location)
I applied to Blockbuster (BB) before getting the job at Rogers but they had no availability, but the manager knew me as a long term customer and knew I had worked for the company previously and let me know that she will call me if anything opened up. So long story short, I started working there at the beginning of December. The Rogers manager told me she would love to have me back to their store if things didn’t work out.
Before I go on, I should mention that I have manager experience in the past but since I was out of work for a while I got hired as customer service rep(CSR). And in the store CSRs have certain duties to do that are usually split with the other person on duty which is the manager on duty (MOD). Because, almost always (unless for Fridays and Saturdays) you’re only working with one other person.
Anyway when I started working for BB everything started alright with everyone there except one shift leader, Chris.
From the very beginning when I started working with him, he made a very smug comment about how I’m the CSR and how he’s the MOD and that I had to do all the duties because I was a CSR and he was “above that”.
No other manager, not at that store and not anywhere else has ever classified themselves like that for me. I was very bothered by it and happened to mention it in passing to the assistant manager (AM) and his reaction was not surprised at all. He claimed that I was not the only one who has said this about Chris and told me to speak to the store manager about it if it happened again.
Well it did. One very busy Sunday night, he got me to do all the closing tasks of the store, including running all the returns, straightening and cleaning up the movie shelves, vacuuming the whole store and filling confession stands like pop, emptying garbages AND dealing with the customers. While he stood there and did some work that they could have done on Monday morning when the store is dead. And basically he took his time doing a task that would take anyone else only an hour, while he watched me do the other work. Whenever we were not serving customers that is.
By the end of the night I was so exhausted I thought I was going to fall down, because of course you don’t get breaks anymore if you work less than 6 hours.
So the next day, I told my store manager what had happened the night before, and how he barely does any work, and that he has a very holier than thou attitude towards everyone. And that pretty much anyone I talked to in the staff thought the same thing about him including the assistant manager and another senior manager. I told her that I did not appreciate being taken advantage of like that as a worker and that I don’t like being undermined at everything I do. And I know that he does that because he always says things to me and rolls his eyes and is generally very cold.
She told me that she had recently spoken to him about this exact subject, because 3 other people had complained about him. She told me that she is going to write him up and speak to him about everything. I told her that I would work the remainder of my shifts with him, but after that to not schedule me with him and she said ok.
Well I only had 2 shifts with him; last night and tonight. And on both nights he was nothing but rude and full of contempt. He nit-picked at EVERYTHING I did, and was very condescending. He told me that I had some goals to sell rewards packages and I told him that I wouldn’t sell any because all my sales would go under his name, since the system still doesn’t have me in there for some reason. And later on, when we were not busy I asked him if he had finished everything he needed to do, because I had finished all the tasks I was told to do. He said yes, so I asked to go for a 5 min smoke break since we weren’t busy and he rolled his eyes and said after I finish pricing, which he had already claimed he finished 3 min earlier.
Then, he goes off to price his stuff and when he comes back I was with some customers and he goes to the furthest desk and calls the manager and tells her that I’ve been giving him attitude all night. I couldn’t believe my ears. After he finished his phone call he told me to clock out for 30 min and go for my smoke break. I did- but when I came back I phoned my manager and gave my weeks notice.
I told her that I had never been treated so badly at any place I worked, and that he was very rude. She was very sad that I was quitting and said she was really sorry that it had to come to this because she really liked me and liked working with me. When I went back to work, he was still rude and smug- he told me to go straighten & clean. Which I had already done once, but I did it again because I didn’t want to stand around near him. When I came back he asked If I minded if he “reviewed my work”. I said “go for it.” He came back and asked, “are you sure you straightened?” I said, yeah I’m sure. And he said “well it’s not good enough can you do it again? And I said “no, I can’t. Because it is good enough, and I just quit anyway so I really don’t care how straight it is.” He was like oook and walked away.
And right at closing time, he told me that I needed to sign a “review sheet” he had written of my work tonight for the manager. In it he had written that I had refused to do most of the work like sell anything, or straighten because I had quit. Which was a complete and utter lie, considering I had done EVERYTHING and it was just not good enough for him. So I wrote a small note on the bottom of the page explaining this fact and am going to talk to her about everything tomorrow.
Considering I may be going away next month, and that Rogers would take me back in a heartbeat if I ask them to, I didn’t see any reason why I should stay and work for a company that treated its staff so unfairly. The manager obviously had other reasons to fire the guy long time ago but never did, and I feel like I don’t need the headache of dealing with this narcissist in my workplace so I quit. But when i read this,
* They can be cruel and abusive to some co-workers, often targeting one person at a time until he quits.
I just wonder if my quitting is exactly what he wanted- and if it was he’s probably content that he got what he wanted, and that makes me kind of depressed that I gave him that satisfaction. :(