Hundreds Of Complaints Surface About UPS Mysterious Train Derailment Story
UPS customers say they were told a train derailment was delaying their shipments, but the story doesn’t add up.
KIRO 7 Eyewitness News reporter David Quinlan’s investigation found hundreds of complaints.
We started getting phone calls last month from angry UPS customers asking us about a train derailment in Redmond and whether that would affect the delivery of their packages.
We didn't hear of any train derailments, so we decided to do some checking.
Pam Sill was excited. She ordered a brand new bread maker online and was expecting UPS to deliver it on time. When she checked her tracking number, it said the package was delayed due to a train derailment.
Pam grew suspicious. The shipping status for her package points to a train derailment in Redmond, Wash. The problem is there was never a derailment in Redmond because no major train passes through there.
"I called them and said, ‘Are you kidding? A train derailment?’ And they said, ‘Yes.’ And I said, ‘In Redmond, Washington?’ And they said, ‘Yes,’” said Sill.
We found hundreds of similar complaints online, where customers across the country sounded off about how a Redmond train derailment delayed the delivery of their package. Some of the complaints go back as far as 2008.
“I definitely understand that things are late, no biggie – but when you lie to me and tell me something goofy, I want to find out why,” said Sill.
So we decided to call UPS directly and ask them about this alleged train derailment.
In an email Tuesday morning to KIRO 7, UPS customer service said in this particular case, the train carrying UPS packages was behind the derailed train. The derailment happened between Chicago and Washington state.
And while Pam eventually received her package two days late, she says she would have been happy if she was only told the truth.
When we asked UPS about the specific derailment in Redmond, we never did get an answer. In fact, they didn't tell us where exactly the train derailed.